Scheduling and Completion:
Scheduling of virtual tours can be done by phone or by email. Location, date, time and way of entry (who will be present for entrance to location) shall be agreed upon before any tour is scheduled. Once the virtual tour has been photographed, created and authorized, the client will receive notification of such by email within two business days (excluding weekends and holidays). Notwithstanding the foregoing, every effort will be made to post the tours within a 24-hour period, excluding larger tours. A URL link enabling instant access to the virtual tour and for website linking purposes will be given to the client once payment is received in full.
If the client does not receive a completion of virtual tour email by the two-business day deadline as defined above, please contact us at 785-764-2552 or by email at
Kate@lawrencevirtualtour.comCancellation - Retake - Weather Policy:Lawrence VIrtual Tour considers it a privilege to work with you and understands that reasons for cancellations do occur. Please note that our photographers are busy professionals, so keep this in mind when requesting a tour appointment. If for some reason you need to cancel or reschedule your appointment, we ask that you call us as soon as possible.
If the client calls us and cancels with at least 24 hours notice of the agreed upon scheduled appointment time, there will be no cancellation charge.
If the client calls and cancels with less than 24 hours from the agreed upon scheduled appointment time, there will be a minimum $25.00 cancellation charge to the client.
In the event that the client does not meet the photographer within thirty (30) minutes of the agreed upon scheduled appointment time (if needed to be present), this is considered a no show. A charge of $25.00 will be submitted to the client, unless the client calls us with an acceptable reason within the thirty minutes.
If the appearance of any image is unsatisfactory to the client, we will review it to determine whether a retake is necessary and who will incur the expense of the retake if at fault. We reserve the right to have the final decision on such retake requests. Retakes based on issues other than image quality are subject to an additional fee if the client was not present at the original shoot. Retakes necessary due to quality issues clearly resulting from incorrect camera settings will be retaken at no additional cost. If the client does not personally attend the tour shoot, this will prevent the client’s ability to provide artistic input and will void the right to request retakes for reasons other than quality issues at no additional charge. Virtual tour photography retake requests resulting from the property's physical appearance will be charged per scene.
Note that in the case of inclement weather, it may be necessary for us to reschedule the photo shoot to make certain that the photos are of top quality. This will be done at the earliest possible time, but keep in mind that we cannot control the weather (unfortunately)!
Guarantees:
Virtual tours are guaranteed to be completed and posted within two business days of the appointment Monday through Friday from 9:00am to 5:00pm (excluding larger tours). Tours are not posted on weekends or holidays. If a tour is photographed the day before a holiday, it will not be posted until the next business day following the holiday. If a tour is photographed on a Friday, or over the weekend, it will not be posted until the following Monday between 9:00am and 5:00pm. (Tours must be paid in full to be posted)
Payment:
Once a virtual tour is created, an invoice will be issued to the client for the total amount owed. When the invoice is paid in full, the tour code link for website linking will be provided to the client and the tour will be live online...no exceptions.
Lawrence Virtual Tour is willing to barter for our services so clients can reduce the cost of their tours. Past clients have bartered with room/board, rounds of golf, airfare, boat rental and travel/tour passes. Any barter agreements must be negotiated in writing and prior to any departure or work being started for the client’s virtual tour. This has been a win/win result for all of us involved.
We look forward to meeting and working with you!